How to Combat Facility Odors

Odor puts repeat business in jeopardy. According to recent Harris Interactive surveys, 90 percent of U.S. adults would never rebook at a hotel and 85 percent would never return to a restaurant with unpleasant odor. In the retail environment, a Harris Interactive survey revealed that unpleasant odor ranks as a top annoyance over poor customer service. Odor directly impacts customers’ perceptions and prevents them from ever returning or recommending a business to others. To help combat unappealing scents, Cintas Corp. has issued a list of tips to help businesses implement an odor maintenance program.

“Business owners cannot afford to have unpleasant odors in their establishments,” said Mike Thompson, senior vice president, Cintas Facility Services. “It’s critical to implement an ongoing maintenance program to provide a pleasant, clean scent around the clock.”

Cintas’ tips for executing a successful odor maintenance program include:
Clear the air. Implement air fresheners to counteract odors and provide a clean scent. Select air fresheners that operate on a 24-hour basis and neutralize odor-causing bacteria rather than masking it. Choose a fragrance that complements the application and limits volatile organic compounds (VOCs) to meet environmental safety standards.

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